General Topics

• Are there any risks when I order Live Insects?

  While we do have an active pest management program at the farm, we are not able to use pesticide as it would infect and kill the Live Insects. During Fulfilment of your order, we try to screen for any pest that may be within our bins so they do not get passed on to you. However, it can still happ...

• Do I need to be home to accept delivery?

  No, we no longer require you to be home for delivery. In extreme temperatures, however, it is advisable to leave an ice chest or container for the driver to place the shipment in to guard against the elements.

• Do you ship during Winter?

  Live Delivery Guarantee - Winter Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms r...

• How can I estimate my shipping charges?

  Simply place the desired products in your cart, then click on the cart icon at the top of the page. Once in your cart look to the right-hand side of the screen next to shipping and click on "add info". Once you have entered your information you can click on "Estimate Shipping" and you will see th...

• How can I place an order?

  We accept orders through our ecommerce shopping cart or via phone. We can not accept orders over chat or email.

• How long will it take to receive my order?

  Most orders placed before 3PM Central, Monday through Thursday, will ship on the same day. Transit times vary greatly depending on the level of shipping service chosen. Please refer to the Shipping Chart for estimated days in transit.

• There are strange looking bugs in my Live Insect order. What are they?

  Those are dermestid beetles that get into our live crickets bins in our cricket sheds. We have had extensive research on them through Louisiana State University.  They are harmless, reptiles love them and they are safe to feed.  We do try to eliminate them from our shipments, we can not spray our...

• What are your hours of operation?

  Fluker Farms office hours are Monday - Thursday 8am - 4:30pm CENTRAL time zone. We are closed and do not ship any packages Friday - Sunday. Please refer to the Shipping Chart prior to placing your order or to check any further details. If you need to contact us after hours, you can email us at te...

• What do I do if I have a tax exempt form (ie I am a school/university) and I wish to submit an order?

  Before submitting an order, please ensure you have setup an account under the school/university name. You can receive the emails to which ever email you wish but the account must be in the name of the school or university for tax exemption purposes. Then email our Customer Service team the Tax Ex...

• What do I do if something is wrong with my order?

  Per our Live Guarantee (Spring/Summer/Fall), We guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects (please view the FAQ or website for Winter shipping details). We offer a great variety of shipping ...

• What shipping options do you offer?

  We currently offer a variety of methods from USPS and Fedex. Not all methods are available in all areas. To see what methods are available to you, please add your desired items to your cart and view your cart. Once in your cart click on "add info" next to shipping on the right side of the screen ...

• What should I do if my Live Insect order appears to have arrived dead?

  During the spring/summer/fall months, if your order arrives dead please contact our customer service staff. During the winter months when you receive your order and they have traveled through cold temperatures, try placing them in a warm room but not directly in front of a heater. If after three ...

• When will my order ship?

  All live insect orders placed before 3:00 PM CT will be shipped same day according to the shipping chart, if the selected method is available to ship on that day. Orders placed after 3:00 PM CT ship the following business day that is available for the chosen method listed in our shipping chart.

• Where do you ship to?

  Currently we only ship to the 48-contiguous United States. We do not ship to Alaska or Hawaii.

• Why does my tracking look like it isn't moving or has not left the USPS facility in days?

  It is actually moving, despite the lack of tracking. If the package shows "Shipment Received, Package Acceptance Pending" the item was shipped by us and has been received by the USPS. The USPS that received the item has very likely already shipped the item out to the next distribution center. USP...

• Will I get a spider in with my Live Insects?

  Unfortunately, the type of environment that is necessary for Live Cricket and our other Live Insect growth also attracts other insects.  We do our very best to keep them at bay, however, in spite of our best efforts, an occasional spider does find its way into the box. Be assured, it’s not someth...

• Will I receive a shipping notification and tracking number?

  If you have provided us with a valid e-mail address, we will be happy to send you a shipping confirmation that will include your total amount of purchase as well as a tracking number. If you do not receive a shipment confirmation email, you can simply give one of our customer service representati...