General Topics

• Are there any risks when I order Live Insects?

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• Do I need to be home to accept delivery?

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• Do you ship during Winter?

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• How can I estimate my shipping charges?

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• How can I place an order?

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• There are strange looking bugs in my Live Insect order. What are they?

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• What are your hours of operation?

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• What do I do if I have a tax exempt form (ie I am a school/university) and I wish to submit an order?

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• What do I do if something is wrong with my order?

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• What shipping options do you offer?

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• What should I do if my Live Insect order appears to have arrived dead?

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• When will my order ship?

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• Where do you ship to?

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• Why does my tracking look like it isn't moving or has not left the USPS facility in days?

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• Will I get a spider in with my Live Insects?

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• Will I receive a shipping notification and tracking number?

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