Per our Live Guarantee (Spring/Summer/Fall), We guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects (please view the FAQ or website for Winter shipping details).
We offer a great variety of shipping options from FedEx, UPS, and United States Postal Service. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored.
Customer Service
Monday-Thursday 8AM-4:30PM CENTRAL time, live chat or phone 1-800-735-8537
email a claim anytime: team@flukerfarms.com