During the spring/summer/fall months, if your order arrives dead please contact our customer service staff.
During the winter months when you receive your order and they have traveled through cold temperatures, try placing them in a warm room but not directly in front of a heater. If after three hours they have not started moving around, please contact our customer service staff.
Customer Service
Monday-Thursday 8AM-4:30PM CENTRAL time, live chat or phone 1-800-735-8537
email a claim anytime: team@flukerfarms.com